FAQ
Product
Where are Le Parmentier bags manufactured?
Le Parmentier bags take inspiration from two cities: Florence and Paris. It is the combination of these two influences that brings together a timeless and effortless elegance. The Parisian influence takes over the visual aspect of their gorgeously geometric and delicately accessorized pieces. Each piece conveys a tale of subtle luxury. Quality and craftsmanship is the Florentine element. Crafted with the world’s finest leather in the world’s most renowned factories in Florence, every bag is handled with extreme attention to guarantee a truly coveted one-of-a-kind item.
How can I find the prices or get other information about Le Parmentier bags?
You can purchase a Le Parmentier bag directly through this website, or our exclusive partner’s website Forzieri.com. The shipping is worldwide, via Express Delivery and Premium Standard Delivery.
How many models of the bags are there?
There are eighteen Le Parmentier bags models you can choose from. All bags are available in multiple colours that are present on our website. Here are the bag models available for purchase: Yucca (8 color variations), Yucca Soho (4), Ondina Mini Color Block (4), Ondina Mini Solid (4), Ondina Medium Solid (6), Ondina Medium Color Block (5), Bombo (3), Bombo Croco (6), Astorya (5), San Pedro (8), Peggy (6), Duplo Small (5), Duplo Medium (4), Jackie (4), Thais (5), Atlanta (8), Ladyfinger (13), Agave (5), Obolo (4). You can check the entire collection on our website.
How to take care of my Le Parmentier bag?
To maintain the form of your exquisite bag, avoid excessive packaging. When your bag is not in active use, store it in the accompanying felt pouch in a well-ventilated space. It is advised to refrain from storing it in boxes or in proximity to heat sources, as this may adversely impact the materials, causing them to dry out.
Can my bag be repaired?
Your bag can be repaired at any time following the guidelines. The owner of the bag is advised to send a photo related to the issue. The team then will verify whether the bag is compliant with the repairment guidelines. Additionally, Le Parmentier bags have a two-year warranty.
Shipping
What are shipping methods and costs?
The shipping is worldwide, via Express Delivery and Premium Standard Delivery. Depending on the type of delivery, the shipping days will vary from 2-3 days to 7-15 days.
Free Shipping: for Europe and USA via Premium Standard Delivery.
APO/FPO Addresses: We apologize for the inconvenience, but unfortunately we are unable to ship to APO/FPO addresses. Please provide a physical location as a shipping destination. Delivery time above refers to the standard shipping time required for a "ready to ship" package to reach final destination.
We do not deliver to P.O. boxes.
Which payment methods can I choose from?
We accept payments from Visa, MasterCard, American Express, Diners Club and JCB. You may select PayPal, Apple Pay, and Google Pay as your payment methods, too.
Le Parmentier guarantees safe and 100% secure transactions with your data encrypted.
Credit Card
Le Parmentier accepts Visa, MasterCard, American Express, Diners Club, and JCB.
You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. We guarantee that every transaction you make will be 100% secure.
If you prefer to call to place your order, please contact our customer support.
PayPal
You may select PayPal as a payment method during checkout. By clicking on "Submit Your Order" at the final step of your payment process, you will be taken to a PayPal login page, where you can access your account and complete your purchase. If you do not have a PayPal account yet, you can create one from the PayPal login page, before concluding your order.
Bank Transfer
If you would like to send a bank transfer for payment, follow our standard online purchasing procedure and select the Bank Transfer payment option during checkout. The final checkout page will provide our Banking Information and your order will be put on hold for the following 72 hours. We will require an e-mail copy of your bank transfer to validate your order which will then be processed and shipped out once funds have arrived. Please note that all bank fees must be paid by the customer.
What is the status of my order?
It's easy to manage your orders through your account, at any time. You can check your open orders status, update orders you just submitted, view your orders history, and more. Simply click on the link you received in the confirmation email
Where can I have my order delivered?
We ship worldwide.
Are there restrictions to any destinations?
We deliver to all destinations.
What are the types of delivery (charges and delivery times)?
Depending on the type of delivery you’ve chosen the delivery fees will vary.
Check out delivery types on our website.
How do I know if my order is confirmed?
Orders are usually processed and shipped out within 24 hours from receipt - within 48 hours on weekends. Order processing begins at the time you receive your order confirmation email (usually a few seconds after the order is submitted).
When your order has shipped, you will receive a Shipping Notification email from us containing your tracking number. With this number, you can access the tracking page of your courier to monitor the progress of your package as it is in transit to you. Shipping via Regular Airmail cannot be monitored at this time.
Once an order has shipped, it MUST be accepted upon delivery. All fees incurred by any order refused upon delivery will be the responsibility of the client--including but not limited to: the cost of re-entry, customs fees, and duties (for shipments outside the EU). Said fees will be deducted from any refund or store credit due to the client.
How can I obtain a copy or receipt of an invoice?
You will receive an
e-mail confirmation with an invoice for your order once it is
submitted.
Can I modify or cancel my order?
The order control panel allows you to edit or cancel all those "open" orders that haven't yet started the processing phase. Check the order status to see if your order can still be edited or cancelled. In case your order can still be edited, your order management interface will allow you to add/remove products, change Shipping/Billing addresses, or change your payment method.
Occasionally, orders or parts of an order are cancelled by our system for various reasons.
Some reasons are:
- Item(s) not available
- Difficulty in processing your payment information
- Cannot ship to the address provided
- A duplicate order was placed
If your order is cancelled, you will receive an e-mail notice regarding your order which will explain the reason for the cancellation. You will not be billed for any cancelled items.
Returns
How can I return or exchange my order?
The returns are available within 90 days from the delivery date of your merchandise.
In case, for any reason, you are not completely satisfied with your purchase, we will be happy to accept a return for a refund, store credit, or an exchange.
You can check the return shipping costs on our website.
Simply follow 4 steps to make your return:
1. Make sure you have read our Return Terms & Conditions above.
2. Send a return request to Le Parmentier using our web form or by sending an email to support@le-parmentier.com and include your order number, a list of the items you wish to return and the type of return requested (exchange, store credit or refund).
3. If your order is eligible for return, Le Parmentier will provide you with instructions on how to return your item, including the address where to ship your package.
4. Follow the return instructions and ship the item back to us.
Please note:
- Repack the product in its original boxes, including warranties. Do not include any other markings or text on the package except what is specified in our return instructions.
- We cannot accept a return of any item without its original boxes or with any indication that the item has been used.